Career Opportunities
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Join The Team

10ZiG is a world market leader in Thin and Zero Client Technology for the Virtual Desktop Infrastructure (VDI) industry. 10ZiG has long-standing partnerships with industry leaders such Citrix, VMware and Microsoft. With headquarters in Phoenix, AZ and offices in Europe and Asia Pacific, 10ZiG has an extensive lineup of the most powerful, reliable and affordable Thin and Zero Clients that support the full feature sets of acceleration protocols such as HDX, HDX 3D Pro, PCoIP, Blast Extreme and RDP.


10ZiG offers traditional dual screen Thin and Zero Clients, including the widest range of TERA2-based PCoIP devices on the market as well as Quad Screen and All-in-One devices.


If there are any open opportunities you think you'll be a good fit for, we can't wait to hear from you! Send us an email at careers@10zig.com.


Current Opportunities

10ZiG 10ZiG Help Desk Manager / US Headquarters

Mission Statement:


10ZiG Technology is a leading provider in Thin and Zero Clients for the latest virtual desktop solutions. While maintaining our dedication to Thin and Zero Client technology, we will continue to refine our quality, expand our capabilities, increase our efficiency, and elevate the superior level of customer service we now provide to heighten the standard of excellence we have set in the industry. Thus, delivering high-quality technology solutions and ongoing support, enabling companies to meet their business goals more effectively.


Overview:


The Help Desk Manager is a critical component to the success of 10ZiG’s legendary concierge-style vision of customer support. The Help Desk Manager’s primary role is to ensure the consistent smooth operation of 10ZiG Technical Support by managing the entire process of customer support from the initiation of a request to successful resolution. The Help Desk Manager will work directly with Sales, Pre-Sales, R&D and Upper Management as a part of their daily routines.

10ZiG is currently looking for an ITIL-Certified Help Desk Manager to lead our Technical Support team in Phoenix, Arizona.


Responsibilities:


  • Lead a fast-paced Technical Support team in a dynamic environment to successful resolution of complex customer issues related to 10ZiG thin and zero client products.
  • Responsible for creation and enforcement of SLAs within Tech Support to ensure prompt resolution of customer issues.
  • Proactively engage customers to resolve any customer satisfaction issues.
  • Ensure that Help Desk email and ticketing queues are being managed appropriately and that coverage is available at all times to handle ticket loads.
  • Review new and existing Help Desk requests with an eye toward seeing trends and ongoing issues, escalating development or code issues to R&D as needed.
  • Review firmware release notes for fixes to existing issues and forward to relevant technical staff.
  • Assign, prioritize and track internal and customer-facing Help Desk projects to completion.
  • Regularly review technical documentation in SharePoint to ensure that up to date documents are available to Help Desk technicians and others.
  • Review RMA requests to ensure that all troubleshooting requirements have been met.
  • Mentor technical staff through coaching, training and performance reviews.
  • Review Technical Support customer surveys to look for support issues.

Future Responsibilities:

  • Plan, create, maintain and document ITIL best-practice processes to ensure continued productivity and consistency within the Help Desk.
  • Assist with scoping and deployment of new Helpdesk CRM system.

Qualifications:

Mandatory:

  • ITIL v3/4 Managing Professional Certification.
  • 2+ years of managing a fast-paced help desk environment.
  • Demonstrated ability to de-escalate and resolve customer satisfaction issues and explain technical issues to non-technical customers in an easy to understand manner.
  • Exceptional verbal and written communication skills are required, with proficiency in Microsoft Office products – Word, Excel, Outlook etc.
  • Strong critical thinking and multi-tasking abilities are a must!
  • Goal- and task-oriented, with a desire to provide the very best Technical Support experience possible to 10ZiG customers.

Optional:

  • Working knowledge of Windows (Server and Desktop) and Linux (Desktop) operating systems, both graphical and command line based.
  • Working knowledge of Virtual Desktop Infrastructure concepts in VMware, Citrix, Microsoft RDS. Windows Virtual Desktop, Amazon Workspaces.
  • Working knowledge of networking (LAN, WAN, Cloud, VPN).
  • Working knowledge of computer hardware and associated peripherals.

Rewards:

  • Competitive starting salary
  • 401K with company matching
  • PPO Medical, Dental and HSA
  • 10 days of PTO for first year, rising to 18 days after 2 years of service

Accepting local applicants only for this position.

Job Type: Full-time

10ZiG 10ZiG Senior VDI Support Engineer / US Headquarters

Mission Statement:

10ZiG Technology is a leading provider in Thin and Zero Clients for the latest virtual desktop solutions.

While maintaining our dedication to Thin and Zero Client technology, we will continue to refine our quality, expand our capabilities, increase our efficiency, and elevate the superior level of customer service we now provide to heighten the standard of excellence we have set in the industry. Thus, delivering high- quality technology solutions and ongoing support, enabling companies to meet their business goals more effectively.


Overview:

10ZiG is currently looking for a self-motivated, Tier-2/3 Engineer with great troubleshooting skills who is looking to join our Support team in Phoenix, Arizona. This is an in-office position, with no current remote opportunity. Only local AZ candidates are being considered for this position.


Responsibilities:

  • As a second-line engineer, you are tasked with resolving escalated, complex technical issues from 10ZiG customers via telephone, email and remote support.
  • You will work with technical contacts at customer sites to resolve complex network, VDI and endpoint issues that are beyond the scope of help desk personnel.
  • You will document resolutions to allow for addition to our document repository for future use.
  • You will build and configure internal and test systems to mirror customer environments to allow for reproduction of customer facing issues.
  • You will become the Subject Matter Expert for 10ZiG products and services.
  • You will provide input on existing and new hardware and software platforms for upcoming 10ZiG product offerings.
  • You will act as a mentor for newer technicians as they expand their skill sets.
  • You will continually develop and hone your skills in various VDI platforms to include VMware, Citrix, AVD and others.
  • You will work with the highest tech, most cutting-edge VDI technology on the market today!
  • Assist or take on other duties as needed by the department or company as we all work together in 10ZiG’s success.

Basic Qualifications:

  • 2+ years of experience working in a help desk role answering phone calls and emails
  • 3+ years of working in a VDI environment, preferably in the EUC space
  • Ability to work within both Linux and Windows operating system environments
  • Requires at least one of the following certifications that is current within the last year:
  • o VCP – VMware Certified Professional
  • o CCE – Certified Citrix Expert
  • o MCSE - Microsoft Certified Systems Expert or equivalent Azure certification
  • Strong, proven troubleshooting and critical thinking skills
  • Microsoft Office experience (Word, Outlook, and Excel); strong keyboarding speed and accuracy.
  • Technical, detail orientated, responsible, organized, self-motivated, and a fast learner.
  • Strong time management skills
  • Ability to work as a team or independently with little or no supervision.
  • Ability to explain complex issues in a simplified manner
  • Ability to handle multiple tasks simultaneously

Rewards:

  • Competitive starting salary
  • 401K with company matching
  • PPO medical, dental, and H.S.A
  • 10 days of PTO for first year, rising to 15 days after 2 years of service
10ZiG 10ZiG Sales Engineer / US Headquarters

About Us:

10ZiG Technology is a leading provider in Thin and Zero Clients for the latest virtual desktop solutions. 10ZiG has long-standing partnerships with industry leaders such as Citrix, VMware and Microsoft. With headquarters in Phoenix, AZ and offices in Europe and Asia Pacific, 10ZiG has a wide reach within the Thin and Zero Client worldwide marketplace.

Overview:

We are currently looking to add a Sales Engineer to join our team based in our Phoenix, Arizona.


The Sales Engineer provides pre-sales technical support to US based sales teams during the sales process. The Sales Engineer will work as needed directly with partners/end users within North America. Accountable for the technical validity and interoperability of solution and the direct relationship with the customers’ strategic business plans.


Responsibilities include a combination of pre-sales consultation services, performing technical product demonstrations, project managing, proof of concept engagements, and thin computing initiatives. Qualified candidates will work with mid sized & enterprise customers to shorten the sales cycle by overcoming technical hurdles within specified accounts. The Sales Engineer must demonstrate solid communication skills, technical expertise and working both independently and within a team. They must also be able to communicate both to a technical audience as well as management and c-level executives. The Sales Engineer must be able to work in a stressful yet results oriented environment, often switching different priorities at intervals as and where required.


Reporting into the Head of Technical Services based in Phoenix, Arizona. The role is primarily office based with some travel as required, including in person trade shows and external prospect meetings.

Role Responsibilities:

  • Work with sales team for pre-sales customers and partners.
  • Work with technical support team on handover of completed projects and tasks.
  • Match products and solutions to customer technical needs.
  • Describe key technical features, benefits and how these features differ from the competition.
  • Overcome common technical objections.
  • Reproduce customer issues and file articulate bug reports to development.
  • Create training and presentation material as and where required.
  • Present at tradeshows, partner and customer events.
  • Study and learn new technology both complementary and competing to our own portfolio.
  • Expert product knowledge of the entire 10ZiG portfolio.
  • Understand and articulate virtualization solution including VMware, Citrix and MS RDS (Citrix Virtual Apps and Virtual Desktops experience (CCEA a plus), VMware Horizon experience (VCP a plus), Microsoft Server OS and Windows Desktop Operating Systems (MCSE a plus).
  • Understand and articulate management software options and deployment processes.
  • Understand and articulate all models of Thin and Zero clients and their features.

Requirements:

  • 5+ years of IT experience in a Vendor, Professional Services, IT Consulting, Systems Integration, or end-user environment.
  • 2+ years, technical pre-sales experience, or technical business-related experience.
  • Citrix XenApp and Xendesktop experience (CCEA a plus), VMware View experience (VCP a plus), Microsoft Server OS 2003/2008, and Windows XP Pro/Windows 7 experience (MCSE a plus).
  • Computer Science or related Degree. Associates, Bachelors or higher preferred.
  • Excellent organizational, customer service and communication skills.
  • Professional presentation skills.
  • Hands-on experience with building servers and setting up networks.
  • Self-starter that manages time and activities with little day-to-day guidance or interaction from management.

Rewards:

  • Competitive starting salary
  • 401K with company matching
  • PPO Medical, Dental and HSA
  • 10 days of PTO for first year, rising to 18 days after 2 years of service

***Local AZ applicants only are being considered for this position***

If you have the skills and desire to apply for this great career opportunity, please e-mail your resume to Careers@10ZiG.com

10ZiG 10ZiG Warehouse Production Worker / US Headquarters

About 10ZiG Technology:


Join 10ZiG, a world-leading provider in Thin & Zero Client computer hardware endpoints for virtual desktops. 10ZiG cutting-edge devices enable end user data and applications to be virtually and centrally managed on a server, not individual workstations. Our Team spirit with offices based in the United States (Phoenix, AZ), Europe and Asia Pacific keep the “Power, Speed, and Performance” of 10ZiG living up to its name. Progressive, friendly, and motivating atmosphere with good work/life balance.


Shipping Department Assembler


As part of the 10ZiG Shipping Team, you’ll gather and assemble parts, pieces, or products using a variety of tools and equipment according to required specifications in our Thin & Zero Client (computer hardware) manufacturing environment. You’ll also be completing the shipping process for assembled products.


Essential duties and responsibilities:

  • Read, interpret, and follow sales orders, bills of materials, and other written instructions or procedures to accurately assemble equipment and products.
  • Utilize handheld tools such as a handheld screw and drill gun.
  • Maintain inventory of product in workstations.
  • Perform quality work checks to ensure the product meets quality standards.
  • Identify product defects and complete appropriate documentation when defects are identified.
  • Perform all work in accordance with quality standards and established safety procedures.
  • Maintain a clean and safe work area.
  • Package and ship assembled products.
  • Receive palletized freight and help to unload shipping containers.
  • Participate in regular inventory counts.

Qualification requirements:


  • Regularly possess manual dexterity to put parts or pieces together quickly and accurately
  • Regularly perform repetitive tasks
  • Ability to perform work accurately and thoroughly
  • Basic reading skills; must be able to follow directions
  • Basic computer navigation and utilization skills
  • High attention to detail and self-motivation skills
  • Ability to lift 50-75 pounds
  • High School Diploma or GED; some college preferred
  • Knowledge of UPS World Ship and/or FedEx Ship Manager a plus
  • Knowledge of Microsoft Office a plus

Compensation

  • Competitive hourly rate.
  • 401K with company match.
  • BCBS PPO Medical.
  • H.S.A. Pre-Tax Account.
  • Delta Dental Coverage.
  • Generous PTO hours for sick/vacation time.

If you have the skills and desire to apply for this great career opportunity, please e-mail your resume to Careers@10ZiG.com

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