Mission Statement:

10ZiG Technology is a leading provider in Thin and Zero Clients for the latest virtual desktop solutions. While maintaining our dedication to Thin and Zero Client technology, we will continue to refine our quality, expand our capabilities, increase our efficiency, and elevate the superior level of customer service we now provide to heighten the standard of excellence we have set in the industry. Thus, delivering high- quality technology solutions and ongoing support, enabling companies to meet their business goals more effectively.

Overview:

10ZiG is currently looking for self-motivated, detail orientated individuals with strong troubleshooting skills who are looking to join our Support team in Phoenix, Arizona.

Responsibilities:

As a Support Engineer, you will provide industry leading professional technical support to our external and internal customers via phone, email, chat etc.

• You will help provide advanced diagnostic support to our customers via phone, email, chat, remote assistance.

• Establish product performance and testing baselines as you put our hardware and software through its paces in rigorous testing procedures.

• As a member of Technical Support, you will ensure all customer support calls are logged, through the relevant business solutions and resolved in a timely manner and keep the developers, Technical Support and customers updated with the current status of the support call.

• Assist with the draft and editing of documentation and manuals.

• Hands On: As part of our on-going evolving product line you will build and test your own environments and document and provide feedback and ideas on our prototypes and new product lines. You may also build, configure, update and troubleshoot our internal desktops and thin clients.

• Gain experience as you take part in meetings and voice conferences between departments, customers, business partners and vendors.

• You will learn and gain experience on the latest in many industry standard virtual technologies such as VMware, Citrix and Microsoft RDP.

• You will be asked to provide troubleshooting and support as required for our internal test environments.

• Assist or take on other duties as needed by the department or company as we all work together in 10ZiG’s success.

Basic Qualifications:

• 2+ years of experience working in a help desk role answering phone calls and emails

• 1+ years working with a virtualized infrastructure in a support or administrator capacity

• Has at least one of the following certifications that is current within the last year:

o CCNA / CompTIA Network+

o VCP – VMware Certified Professional

o CCE – Certified Citrix Expert

o MTA/MCSA

• Strong, proven troubleshooting and critical thinking skills

• Microsoft Office experience (Word, Outlook, and Excel); strong keyboarding speed and accuracy.

• Technical, detail orientated, responsible, organized, self-motivated, and a fast learner.

• Strong time management skills

• Ability to work as a team or independently with little or no supervision.

• Ability to explain complex issues in a simplified manner

• Ability to handle multiple tasks simultaneously

Rewards:

• Competitive starting salary

• 401K with company matching

• PPO medical, dental, and H.S.A

• 10 days of PTO for first year, rising to 18 days after 2 years of service

If you have the skills and desire to apply for this great career opportunity, please e-mail your resume to careers@10zig.com

About Us:

10ZiG Technology is a leading provider in Thin and Zero Clients for the latest virtual desktop solutions. 10ZiG has long-standing partnerships with industry leaders such as Citrix, VMware and Microsoft. With headquarters in Phoenix, AZ and offices in Europe and Asia Pacific, 10ZiG has a wide reach within the Thin and Zero Client worldwide marketplace.

Overview:

We are currently looking to add a Sales Engineer to join our team based in our Phoenix, Arizona.

The Sales Engineer provides pre-sales technical support to US based sales teams during the sales process. The Sales Engineer will work as needed directly with partners/end users within North America. Accountable for the technical validity and interoperability of solution and the direct relationship with the customers’ strategic business plans.

Responsibilities include a combination of pre-sales consultation services, performing technical product demonstrations, project managing, proof of concept engagements, and thin computing initiatives. Qualified candidates will work with mid sized & enterprise customers to shorten the sales cycle by overcoming technical hurdles within specified accounts. The Sales Engineer must demonstrate solid communication skills, technical expertise and working both independently and within a team. They must also be able to communicate both to a technical audience as well as management and c-level executives. The Sales Engineer must be able to work in a stressful yet results oriented environment, often switching different priorities at intervals as and where required.

Reporting into the Head of Technical Services based in Phoenix, Arizona. The role is primarily office based with some travel as required, including in person trade shows and external prospect meetings.

Role Responsibilities:

• Work with sales team for pre-sales customers and partners.
• Work with technical support team on handover of completed projects and tasks.
• Match products and solutions to customer technical needs.
• Describe key technical features, benefits and how these features differ from the competition.
• Overcome common technical objections.
• Reproduce customer issues and file articulate bug reports to development.
• Create training and presentation material as and where required.
• Present at tradeshows, partner and customer events.
• Study and learn new technology both complementary and competing to our own portfolio.
• Expert product knowledge of the entire 10ZiG portfolio.
• Understand and articulate virtualization solution including VMware, Citrix and MS RDS (Citrix Virtual Apps and Virtual Desktops experience (CCEA a plus), VMware Horizon experience (VCP a plus), Microsoft Server OS and Windows Desktop Operating Systems (MCSE a plus).
• Understand and articulate management software options and deployment processes.
• Understand and articulate all models of Thin and Zero clients and their features.

Requirements:

• 5+ years of IT experience in a Vendor, Professional Services, IT Consulting, Systems Integration, or end-user environment.
• 2+ years, technical pre-sales experience, or technical business-related experience.
• Citrix XenApp and Xendesktop experience (CCEA a plus), VMware View experience (VCP a plus), Microsoft Server OS 2003/2008, and Windows XP Pro/Windows 7 experience (MCSE a plus).
• Computer Science or related Degree. Associates, Bachelors or higher preferred.
• Excellent organizational, customer service and communication skills.
• Professional presentation skills.
• Hands-on experience with building servers and setting up networks.
• Self-starter that manages time and activities with little day-to-day guidance or interaction from management.

Rewards:

• Competitive starting salary
• 401K with company matching
• PPO Medical, Dental and HSA
• 10 days of PTO for first year, rising to 18 days after 2 years of service

***Local AZ applicants only are being considered for this position***

If you have the skills and desire to apply for this great career opportunity, please e-mail your resume to Careers@10ZiG.com

About 10ZiG Technology:

Join 10ZiG, a world-leading provider in Thin & Zero Client computer hardware endpoints for virtual desktops. 10ZiG cutting-edge devices enable end user data and applications to be virtually and centrally managed on a server, not individual workstations. Our Team spirit with offices based in the United States (Phoenix, AZ), Europe and Asia Pacific keep the “Power, Speed, and Performance” of 10ZiG living up to its name. Progressive, friendly, and motivating atmosphere with good work/life balance.

Shipping Department Assembler

As part of the 10ZiG Shipping Team, you’ll gather and assemble parts, pieces, or products using a variety of tools and equipment according to required specifications in our Thin & Zero Client (computer hardware) manufacturing environment. You’ll also be completing the shipping process for assembled products.

Essential duties and responsibilities:

• Read, interpret, and follow sales orders, bills of materials, and other written instructions or procedures to accurately assemble equipment and products.
• Utilize handheld tools such as a handheld screw and drill gun.
• Maintain inventory of product in workstations.
• Perform quality work checks to ensure the product meets quality standards.
• Identify product defects and complete appropriate documentation when defects are identified.
• Perform all work in accordance with quality standards and established safety procedures.
• Maintain a clean and safe work area.
• Package and ship assembled products.
• Receive palletized freight and help to unload shipping containers.
• Participate in regular inventory counts.

Qualification requirements:

• Regularly possess manual dexterity to put parts or pieces together quickly and accurately
• Regularly perform repetitive tasks
• Ability to perform work accurately and thoroughly
• Basic reading skills; must be able to follow directions
• Basic computer navigation and utilization skills
• High attention to detail and self-motivation skills
• Ability to lift 50-75 pounds
• High School Diploma or GED; some college preferred
• Knowledge of UPS World Ship and/or FedEx Ship Manager a plus
• Knowledge of Microsoft Office a plus

Compensation

• Competitive hourly rate.
• 401K with company match.
• BCBS PPO Medical.
• H.S.A. Pre-Tax Account.
• Delta Dental Coverage.
• Generous PTO hours for sick/vacation time.

If you have the skills and desire to apply for this great career opportunity, please e-mail your resume to Careers@10ZiG.com

About Us

10ZiG Technology is a leading provider in Thin and Zero Clients for the latest virtual desktop solutions. While maintaining our dedication to Thin and Zero Client technology, we will continue to refine our quality, expand our capabilities, increase our efficiency, and elevate the superior level of customer service we now provide to heighten the standard of excellence we have set in the industry. Thus, delivering high-quality technology solutions and ongoing support, enabling companies to meet their business goals more effectively.

10ZiG has long-standing partnerships with industry leaders such as Citrix, VMware and Microsoft. With headquarters in Phoenix, AZ and offices in Europe and Asia Pacific, 10ZiG has a wide reach within the Thin and Zero Client worldwide marketplace.

Overview

We are currently looking to add a Junior Q/A Engineer who can demonstrate drive and enthusiasm in testing our thin client product line. This is a developmental position where the candidate can be promoted to Staff Software Engineer after 12 months based on performance. The candidate will work as part of the existing R&D team which is distributed across the USA and Europe. The role is primarily based in our Phoenix, US office and you will report to the Head of R&D based in Phoenix Arizona, with input and guidance from the Chief Technology Officer (CTO) based out of our UK office.

Basic Qualifications

• Candidate must have a bachelor’s degree in an engineering discipline
• Excellent communication skills
• Problem-solving skills and self-motivation are crucial to this position
• Knowledge of object-oriented programming and software design principles
• Knowledge of Linux (Ubuntu preferred) and Windows
• Experience with Teams/Office
• Experience with several programming languages (including JavaScript)
• Knowledge of Jira or other Scrum based technologies a plus
• Demonstrate excellent verbal and written communication skills and maintain regular, timely, accurate, and professional communication with the team

Responsibilities

• Work with Q/A Manager to test 10ZiG products line using existing Teams/Office documentation
• Provide test results to the Q/A manager in a timely manner and in the proper format
• Look for ways to automate our test procedure
• Work with the Q/A Manager and R/D to find and solve specific issues/bugs

Criteria/Conditions:

• Ability to understand and apply verbal and written work and safety-related instructions and procedures
• Ability to communicate with respect to job assignments, job procedures, and applicable safety standards professionally
• Must be able to commute to office 5 days a week (Zip Code: 85027)
• Must be able to work in a potentially stressful environment
• Must be able to regularly lift and carry up to 10 pounds

Rewards:

• Competitive starting salary
• 401K with company matching
• PPO medical, dental, and H.S.A
• 10 days of PTO for first year, rising to 18 days after 2 years of service